Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Orders can only be cancelled before they are fulfilled i.e. we call to confirm and schedule the order.

To be eligible for a return, your item must be in the same condition that you received it, unused and not installed unless defective or damaged prior to being delivered, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We charge an INR 250 servicing fee to facilitate a return. Only returns due to damage or defects are exempt from this fee.

To start a return, you can contact us at ishjyotsingh.saini@gmail.com. Please note that return pickup has to be scheduled in coordination with us, we will try to pickup within 7 days of approving your request for a return. If your return is approved, we’ll call you or email if calling is not possible and schedule a pickup.

You can always contact us for any question at ishjyotsingh.saini@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item has any damage, if you receive the wrong item, or if there are any defects or malfunctions with after installation. We will immediately start evaluating the situation and get back to you. Please not the we will only accept a return if the product was damaged prior to delivery or any faults were noticed upon installation and caused by manufacturer defects.

Exceptions / non-returnable items
We cannot accept return for products like distilled water or hydrometer if the packaging as been opened. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
We unfortunately do not facilitate any exchanges but feel free to contact us through a call, an email or WhatsApp for any questions and we will get back to you with a response.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note that we will deduct INR 250 servicing fee from the refund amount. If approved, you’ll be refunded on your original payment method within 15 business days. Cash or cheque payments will be refunded only through a bank transfer, we will contact you for details. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 20 business days have passed since we’ve approved your return, please contact us at ishjyotsingh.saini@gmail.com.